Welcome to Robbins Chevrolet

By far the worst experience I’ve ever had at any dealership. I regret ever going there. I’m not one to usually leave reviews but after this experience I felt I needed to warn others about Robbins chevorlet. I went in there with a trade in and a car in mind that I was wanting to get. I told the sales rep two separate times that I wanted to put no money down and I wanted a check for the equity I had in my trade in. We finally started talking numbers with the financial guy and 4 1/2 hours later I was signing stuff. I had my two young kids with me and it was almost 9:30 pm. I was ready to go and tired. Not paying a whole lot of attention as I’ve discussed what I wanted from the get go and made it clear about everything. A couple days go by and I try calling the finance department and don’t get an answer. I leave voicemail after voicemail and try calling throughout the day. No response. It’s almost impossible reaching anybody there except the front desk lady. Anyway finally get ahold of someone and turns out they used my equity in my trade in as a downpayment. I’m very upset at this point and they tell me they can re-do all the stuff and get my check but it will most likely change my interest rate that I originally agreed upon with the thought of I’m getting my check as well. So now my backs against the wall and I have no choice but to accept the higher interest rate since I’m not putting $9,000 down anymore. I also have to drive well over an hour to go there to sign everything. I’m waiting in the waiting area and I’m supposed to be next to go in and some other family comes in and they tell me “oh this will just take a little bit let me take care of them really quick” so I get skipped in line and had to sit there another 15 minutes. I wish me going in and signing everything was the end of it all but it’s not. I go in and they can’t even pull up my information and he’s locked out of the system at this time now because the people above him are gone and they’re in charge of it. So now I have to come back yet again. Anyways I do everything else went smooth. Finally got my car that I don’t even want at this point. I’m told I’d have my trade in equity check by the middle of July. It’s now August 5th and still no check. We once again tried reaching out to them several days in a row with no response. Finally get ahold of us and they tell us they haven’t gotten the title from my bank for my trade in so they can’t send us a check until they do. Then they proceed to tell us they already sold that trade in as well. So they can’t send us sell it without a title and make money there but can’t give me my check for it. Absolutely disgusted with everyone at that dealership. If I could leave negative stars on the review I would. I’m still waiting for a check from them.

This is an AWESOME dealership because it is led by someone who truly cares about the experience customers have at their dealership. And this is exactly the kind of place you want to purchase a vehicle from. Mr. Stallings works quickly and diligently to resolve any concerns or questions you may have. He is a great communicator and a man of his word. The staff is courteous. I highly recommend Robbins Chevrolet. I would purchase from them again. Thank you so much for making the experience a great one!

Alex Fierro in service is the best!

It's a dealership so no matter what you go in for their going to try and sell something. I love my car hands down It's gets 10 stars!

Alex Fierro is the best.Best experience and great customer service. Will come back thank you

Alex and the Robbins Chevy service department did a great job! Excellent customer service!

Melinda Riggs in service is awesome! My go to service rep when my SUV has major problems. Unfortunately, my vehicle has had several major problems through the years and she has helped every time. Easy to work with, knowledgeable and always responsive to my many questions. Thank you Melinda!

Service was completed in a timely manner. Customer service was very good and helpful

Robbins Chevy is the best. I have trusted them with my trucks for over 20 years. And Alex Fierro is the best in the biz!!

Came to Chevrolet to pick up my boyfriend's vehicle and Melinda Riggs made my experience as smooth and efficient as can be! Thank you for your time patience and customer service<3 Melinda you're wonderful

Alex Made the service appointment smooth and got my isauea taken care of!!!

No issues. Work as expected