Customer Testimonials

Great experience. Daniel came to our house and fixed the part. He even changed my oil. 🙂

Super fast and efficient service. Satisfied attention given by Service staff.

Gabby was absolutely amazing. Great customer service.

We had an AWESOME experience with Lee! He is such a great person who took the time to answer every question we had. He was very understanding of what we wanted, listened to our needs, and made sure everything we were looking for became a reality. Lee gave me great advice and guidance throughout the process of my new purchase. He made sure we were in and out quickly without making us feel rushed. His professionalism, patience, and dedication truly made the whole experience a great one. When I go back, I already know I’ll be asking for Lee ... Read More

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Google - Nov 12, 2026

We had an AWESOME experience with Lee! He is such a great person who took the time to answer every question we had. He was very understanding of what we wanted, listened to our needs, and made sure everything we were looking for became a reality. Lee gave me great advice and guidance throughout the process of my new purchase. He made sure we were in and out quickly without making us feel rushed. His professionalism, patience, and dedication truly made the whole experience a great one. When I go back, I already know I’ll be asking for Lee again! I highly recommend anyone looking to make a purchase to go see him. I feel truly blessed to have had him help us. Thank you, Lee, for making this such a wonderful experience!

Gabby was very helpful. She has great customer service and her communication is wonderful.

Melinda Riggs was a great help! Excellent customer service

Awesome customer service! Top notch! Great Communication and very helpful throughout the process. Thank you so much for taking care of my baby! AKA … my 2023 Chevy Silverado trail boss!

Rosie always takes care of me when I come in for my maintenance. There is never a delay in service because she is on top of it the moment I arrive to taking back the car and having the paper work ready for me to sign and im out right on time too.

Great experience! Gabby made my visit to go quick and smoothly. She paid attention to my requests and made sure to communicate with her team.

Warranty or no warranty? They’re offering a 2023 Lincoln navigator for sale online with 48,375 miles which still has the 50,000 mile bumper-to-bumper warranty. Come to find out that vehicle has 50,866 miles on it, which is false advertisement and is not covered under bumper-to-bumper warranty. Shady dealership. Total waste of my time and money

Haiden was excellent, full of knowledge and very professional. He was able to answer all of my questions and explain everything about my vehicle in detail.

They were very accommodating for our situation and found a vehicle we loved with payments we could afford!

Thank you Alex for the Great customer service and always responding to my questions.

Alex Fierro is the best!

It was a great experience Mr Alex Fierro was of great help and I would greatly recommend Robbins Chevrolet to my friends and the rest of the staff

Gabby was great! She greeted me and made sure my visit was fast and easy.

Haiden is awesome! Very informative and gave great details of my maintenance.

Came in for service and Ms. Rosie was my service advisor and she Did Amazing Job. Thank You Rosie !!!!!

Great customer service. The team was wonderful to work with and Gabby provided me with great information. Gabby answered all my questions and made me feel welcomed.

Came to do my oil change Haiden did a very good job expecting me what my truck need.

Came into dealership no appointment for state inspection. Rosie took care of me and informed me about my points I had available. Had enough points to cover my inspection cost and informed me the technician was already working on my truck. Overall good service got me in and out without an appointment. Thank you Rosie!

Alex fierro was a very helpful respectful man and really help me through the steps of the service department

Gabby took really good care of me. She explained everything in detail. I will be coming back.

I highly recommend working with Rosie! She genuinely takes the time to get to know you and makes sure any questions or concerns are addressed. She is always quick to respond, keeps you updated throughout the process, and goes above and beyond to make sure everything is taken care of. It's refreshing to work with someone who truly cares about her customers and makes you feel valued.

Connie was fabulous, great customer service, in and out in no time Thanks Ms Connie

Rosie was great

⭐⭐⭐⭐⭐ Outstanding customer service from Melinda Riggs! After making nearly 10 phone calls and spending so much time on hold just trying to get proof of purchase for my battery, Melinda Riggs took care of everything in literally 5 seconds! She had the receipt sent straight to my email without any hassle. What had been such a frustrating experience was resolved almost instantly thanks to her efficiency and professionalism. I truly appreciate her help! This is exactly what great customer service should look like. Thank you, Melinda!

Ms Rosie was friendly, professional, and helpful throughout the entire process. They provided excellent customer service, kept everything running smoothly, and made sure I was satisfied. I truly appreciate their attention to detail and would definitely recommend

Elizabeth is awsome ,super sweet and took care of my vehicle in service

Ms. Rosie jones always so kind to help us The customers. Thanks Ms. Rosie

Gabby was my service advisor. Her customer service was fantastic!

I took our Sweet Space Ice Cream Truck to Robbins Chevrolet on Highway 59 North for an oil change, and we had a great experience! The team was professional, friendly, and helpful. Keeping our truck in good condition is very important because we use it for our business and community events. We truly appreciate the service and care they provided. Thank you for helping us keep Sweet Space rolling and ready to bring smiles and ice cream to our community! 🍦🚀💗 Highly recommend!

I had a great experience with Gabby. She did a great job communicating with me. She made sure everything went smoothly.

I had a great experience with Chevy! They didn’t have my vehicle for long, and the service was excellent. Alex, my service advisor, was wonderful throughout the entire process. He answered all of my questions, followed up when he said he would, and kept me informed of every update and change. He also made sure to get my approval before moving forward with any additional work, which I really appreciated. My vehicle was serviced and ready within a day, and I couldn’t be happier with the experience. Thank you, Alex, for taking such good care of us and ... Read More

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Google - Nov 4, 2026

I had a great experience with Chevy! They didn’t have my vehicle for long, and the service was excellent. Alex, my service advisor, was wonderful throughout the entire process. He answered all of my questions, followed up when he said he would, and kept me informed of every update and change. He also made sure to get my approval before moving forward with any additional work, which I really appreciated. My vehicle was serviced and ready within a day, and I couldn’t be happier with the experience. Thank you, Alex, for taking such good care of us and making the entire process smooth and stress-free. I truly appreciate your professionalism and excellent customer service. I would definitely recommend Robbins Chevrolet!

Having the mobile service is a game changer! My technician, Daniel Elizondo, was super nice! Fast service! Highly recommend! Great job Robbins Chevrolet!

Haiden is quick and amazing. he took extra steps to make sure my vehicle was done quick and properly.

Always had very professional service

Rosie was friendly and provide a quick and professional service!

Rosie was awesome! She was sweet, professional, and got me in and out.

Very good customer service they take their time look over your vehicle when you drop it off. They even do a fellowup call after you pick up your vehicle

Not even one star, this please have the worst service in communication, off curse they want you to buy and they are nice, but ther service in the service department bad, they need to hire some one so they can answer there phone. 👎

As of today.My car has been in their service department for 3 weeks and they will not return my call , especially service manager and employees. Worst company for any service, especially if you're black. My opinion only because I have dealt with this company for several years. *Beware 🚨

I have never visited this dealership and they’re already my worse nightmare. I was browsing online for trucks and shortly after I received a phone call from them. Mind you, I never requested information, or to be called, and much less add my information. Apparently Tru car via Sams club automatically sends them your information if you are browsing through their site. I believe I was speaking with Tori, I told her how creeped out I was that they were calling me because I didn’t realize they had my information. She insisted on setting up an appointment to ... Read More

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Google - Oct 23, 2026

I have never visited this dealership and they’re already my worse nightmare. I was browsing online for trucks and shortly after I received a phone call from them. Mind you, I never requested information, or to be called, and much less add my information. Apparently Tru car via Sams club automatically sends them your information if you are browsing through their site. I believe I was speaking with Tori, I told her how creeped out I was that they were calling me because I didn’t realize they had my information. She insisted on setting up an appointment to come see some trucks. I told her we would reach out if we decided to get anything. She kept insisting and I finally just cut her off and told her no thanks. That same day I get 2 more texts and another phone call from someone else at that dealership. I mark them all as spam. This morning I get 2 more text and another call from Tori!!! Even after I told her that we would reach out if we were ever interested. This is some sick way of getting customers. I get that desperate times might call for desperate measures but this is not the way. Please stop harassing me.

Trade in your Ford edge for a Chevrolet z71 2026 With 10 miles. Was very excited and sad at the same time . I was very surprised to find out my truck didn’t Have washer fluid. No I don’t know if it’s different Chevrolet to Ford but usually everything should be topped off especially for my brand new vehicle. Would it way to start my experience, Chevrolet .

Dealership had the car the entire day. I recieved zero updates, the same issue i brought it in to get fixed is still there and my adviser has no idea what to do so I am stuck with a new vehicle that sucks

We purchased a 2026 Chevrolet Tahoe from Robbins Chevrolet, and our experience with Gerald was extremely disappointing. From the moment I walked in, he was rude and dismissive. When I told him I did not want a license plate attached to the side of my vehicle, he literally laughed in my face. He then tossed me the keys without explaining any of the Tahoe’s features or showing me how to use anything. Buying a new vehicle should come with basic courtesy and a proper walkthrough, and we received neither. When my husband arrived to sign the paperwork, he politely asked ... Read More

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Google - Oct 2, 2026

We purchased a 2026 Chevrolet Tahoe from Robbins Chevrolet, and our experience with Gerald was extremely disappointing. From the moment I walked in, he was rude and dismissive. When I told him I did not want a license plate attached to the side of my vehicle, he literally laughed in my face. He then tossed me the keys without explaining any of the Tahoe’s features or showing me how to use anything. Buying a new vehicle should come with basic courtesy and a proper walkthrough, and we received neither. When my husband arrived to sign the paperwork, he politely asked to speak with Gerald. Gerald said he was with another customer and did not make time to address our concerns. We felt completely brushed off. Based on our experience, I would not recommend Gerald or Robbins Chevrolet. A purchase this big deserves respectful service, and we left feeling disrespected from start to finish. Take your money somewhere that values its customers.

Took my car in with 0 lights on dashboard didn't authorize anything but a diagnostic test, picked up with a dashboard light on and a error that flashes when car starts. And they tried to blame it on a 1 yr old battery. Went and replaced the battery and terminal and still error and dashboard light still on‼️‼️‼️

Traded in a reliable car for a 2026 Chevy Traverse in May, and it's been a nightmare. My car has been brought in three separate times for the exact same defect, and it is STILL not fixed. When my case was transferred to GM Outreach, the representative was dismissive, spoke too fast to be understood, and didn't even know my case history. I am deeply upset and exhausted from having to take time off work for a brand-new car. My issue is nowhere near resolved I’m still having the issue.

The service department is an absolute disgrace. I called 17 times got no answer. I’m supposedly supposed to have all these free oil changes that I paid for when I bought a vehicle now I have no choice but to go pay over $100 for an oil change because they can’t pick up the phone and the website doesn’t work to schedule service online. Then the lady has the nerve to tell me they close at 6 o’clock when I called multiple multiple times before that time advising them what I needed and you just get transferred four time ... Read More

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Google - Sep 18, 2026

The service department is an absolute disgrace. I called 17 times got no answer. I’m supposedly supposed to have all these free oil changes that I paid for when I bought a vehicle now I have no choice but to go pay over $100 for an oil change because they can’t pick up the phone and the website doesn’t work to schedule service online. Then the lady has the nerve to tell me they close at 6 o’clock when I called multiple multiple times before that time advising them what I needed and you just get transferred four time absolute disgrace don’t buy their silly little packages that they try to sell you because it’s only gonna cost you more money

Brought our diesel Tahoe in for an oil change and and to clear a software issue. The appointment was at 10:20AM on a Thursday. At 1:45 on Friday after not hearing anything from the service department I called to find out the status. Oil change not done. Tahoe had not been looked at be the diesel tech. and was told it might not be looked at until Monday or Tuesday of the following week. If the service department is shorthanded, backed up or what other excuse they come up with, communicate! Be upfront. Would love to hear a response on how ... Read More

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Google - Sep 11, 2026

Brought our diesel Tahoe in for an oil change and and to clear a software issue. The appointment was at 10:20AM on a Thursday. At 1:45 on Friday after not hearing anything from the service department I called to find out the status. Oil change not done. Tahoe had not been looked at be the diesel tech. and was told it might not be looked at until Monday or Tuesday of the following week. If the service department is shorthanded, backed up or what other excuse they come up with, communicate! Be upfront. Would love to hear a response on how any of this is justified for a 2 hour MAX issue.

Called the dealership today regarding purchasing a TCC. Not very helpful. Forgot the guy's name, but he didn't sound interested in helping. Called other Chevrolet service centers in the area, and everybody was helpful but not Robbins.

Johnathan was very helpful with my new car and he got all the paperwork done for me.Thank you so much and highly recommended.

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If you don't want to get ripped off, don't take your car to this dealership. They replaced perfectly good parts on my car just to charge me more money, yet they never actually fixed the problem. I wasted both my time and money making repeated trips to try and resolve the same issue, which was never fixed. They charged me over $3,200 just to give me a transmission diagnosis for a car worth $8,000—all after four visits where they charged me but provided no solution. I later took my car to a transmission specialist to check the diagnosis this ... Read More

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Google - Aug 23, 2026

If you don't want to get ripped off, don't take your car to this dealership. They replaced perfectly good parts on my car just to charge me more money, yet they never actually fixed the problem. I wasted both my time and money making repeated trips to try and resolve the same issue, which was never fixed. They charged me over $3,200 just to give me a transmission diagnosis for a car worth $8,000—all after four visits where they charged me but provided no solution. I later took my car to a transmission specialist to check the diagnosis this dealership had given me; it turned out the problem wasn't the transmission at all. The $3,000+ wasn't enough for them; they wanted to charge another $8,000 on top of that. Don't let yourself get scammed.

Welcoming environment, Awesome Customer Service! Mr. Austin, Service Advisor Manager, Additional staff, Technicians, Greeters, And more

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By far the worst experience I’ve ever had at any dealership. I regret ever going there. I’m not one to usually leave reviews but after this experience I felt I needed to warn others about Robbins chevorlet. I went in there with a trade in and a car in mind that I was wanting to get. I told the sales rep two separate times that I wanted to put no money down and I wanted a check for the equity I had in my trade in. We finally started talking numbers with the financial guy and 4 1/2 hours later ... Read More

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DealerRater - Aug 5, 2026

By far the worst experience I’ve ever had at any dealership. I regret ever going there. I’m not one to usually leave reviews but after this experience I felt I needed to warn others about Robbins chevorlet. I went in there with a trade in and a car in mind that I was wanting to get. I told the sales rep two separate times that I wanted to put no money down and I wanted a check for the equity I had in my trade in. We finally started talking numbers with the financial guy and 4 1/2 hours later I was signing stuff. I had my two young kids with me and it was almost 9:30 pm. I was ready to go and tired. Not paying a whole lot of attention as I’ve discussed what I wanted from the get go and made it clear about everything. A couple days go by and I try calling the finance department and don’t get an answer. I leave voicemail after voicemail and try calling throughout the day. No response. It’s almost impossible reaching anybody there except the front desk lady. Anyway finally get ahold of someone and turns out they used my equity in my trade in as a downpayment. I’m very upset at this point and they tell me they can re-do all the stuff and get my check but it will most likely change my interest rate that I originally agreed upon with the thought of I’m getting my check as well. So now my backs against the wall and I have no choice but to accept the higher interest rate since I’m not putting $9,000 down anymore. I also have to drive well over an hour to go there to sign everything. I’m waiting in the waiting area and I’m supposed to be next to go in and some other family comes in and they tell me “oh this will just take a little bit let me take care of them really quick” so I get skipped in line and had to sit there another 15 minutes. I wish me going in and signing everything was the end of it all but it’s not. I go in and they can’t even pull up my information and he’s locked out of the system at this time now because the people above him are gone and they’re in charge of it. So now I have to come back yet again. Anyways I do everything else went smooth. Finally got my car that I don’t even want at this point. I’m told I’d have my trade in equity check by the middle of July. It’s now August 5th and still no check. We once again tried reaching out to them several days in a row with no response. Finally get ahold of us and they tell us they haven’t gotten the title from my bank for my trade in so they can’t send us a check until they do. Then they proceed to tell us they already sold that trade in as well. So they can’t send us sell it without a title and make money there but can’t give me my check for it. Absolutely disgusted with everyone at that dealership. If I could leave negative stars on the review I would. I’m still waiting for a check from them.

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i took my work truck last tuesday, they informed me my ac blower resistor motor needs to be replaced. i have warranty on my vehicle. they said it would of been done yesterday. the part that needs to be replaced it right in front will take 5 mins to change. a week and they still have not completed my truck. i told them i need my truck and i was going to go pick it up now they are charging me $399 to pick up my truck and nothing was done to my truck.... i will never go to this place ever ... Read More

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Google - Aug 4, 2026

i took my work truck last tuesday, they informed me my ac blower resistor motor needs to be replaced. i have warranty on my vehicle. they said it would of been done yesterday. the part that needs to be replaced it right in front will take 5 mins to change. a week and they still have not completed my truck. i told them i need my truck and i was going to go pick it up now they are charging me $399 to pick up my truck and nothing was done to my truck.... i will never go to this place ever again. Pending Recommendations Associated Item Status Status Changed By Parts$126.38 Labor$258.70 Total$385.08 Replace Blower Motor Resistor - REMOVED CONNECTOR FOR THE BLOWER MOTOR RESISTOR. USING TEST LIGHT CHECKED THE CORRESPONDING PIN FOR EACH BLOWER SPEED SETTING. ON ALL 4 SPEED SETTINGS THE TEST LIGHT ILLUMINATED. AT THIS TIME REPLACEMENT OF THE BLOWER MOTOR RESISTOR IS ADVISED, AFTER REPLACEMENT WILL RECHECK FOR FURTHER ISSUES. DIAGNOSTIC TIME INCLUDED IN LABOR TIME. GENERAL CONCERN DIAG3

This place is an absolute scam. My husband brought his truck in for basic maintenance and let them know he was having some engine shuttering but they never looked any further into it. They just charged us $1000 for them to change the fuel injectors. A week later his truck was shuttering to the point of having a flashing engine light. Brought it back to Chevy. First the manager tried to send my husband away to go to the place he got his spark plugs and wires replaced over 2 months ago and the only person who was trying to help was ... Read More

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Google - Aug 4, 2026

This place is an absolute scam. My husband brought his truck in for basic maintenance and let them know he was having some engine shuttering but they never looked any further into it. They just charged us $1000 for them to change the fuel injectors. A week later his truck was shuttering to the point of having a flashing engine light. Brought it back to Chevy. First the manager tried to send my husband away to go to the place he got his spark plugs and wires replaced over 2 months ago and the only person who was trying to help was the lady at the desk who stated that they should at least confirm the work they did a week ago was done properly. Finally manager agreed but let us know we would have to wait until Tuesday since it would have to go to the certified service area. Come Monday we got an email stating it needed new spark plugs for $800. My husband had to call and let them know again that spark plugs were changed 2 months ago. They did further testing and found that it is the torque converter which would cost us $4200 and take 4-5 days to complete. With his truck having this issue we didn’t have much choice but to go with the recommendation. We let them know that we would need a vehicle since my husband has a job and needs to go to work. They stated it was $40 a day and we requested if there was anyway to waive this since we were spending over $5000 and my husband has consistently had work done at this location but we were told since rentals and service were different departments they couldn’t but took $15 off so clearly they could have helped us. Everywhere we have turned there has been push back and lack of customer care. I understand this is a business but I also work in service and with a customer spending so much money or in need to a vehicle to help go to work and make money to pay for a service like this I just can’t believe the complete lack of care from this team. There was only 1 person who was at least willing to help. We are still pending our vehicle to return and are hoping that their recommendation is the true issue and not just a cover for poor workmanship.

If I could give it zero stars I would it’s always something with these people in service nobody knows anything and every time I call after my vehicle is serviced they transfer me to 4 different people THAT DONT KNOW ANYTHING! My vehicle was ready and no one called to tell me I had to be calling and calling to get an answer, then I went to pick up my vehicle and the cashier told me to wait for them to bring it around I’m sitting there for like 10 mins just waiting while she is laughing and playing and ... Read More

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Google - Jul 20, 2026

If I could give it zero stars I would it’s always something with these people in service nobody knows anything and every time I call after my vehicle is serviced they transfer me to 4 different people THAT DONT KNOW ANYTHING! My vehicle was ready and no one called to tell me I had to be calling and calling to get an answer, then I went to pick up my vehicle and the cashier told me to wait for them to bring it around I’m sitting there for like 10 mins just waiting while she is laughing and playing and everyone is sitting around my vehicle is just parked I had to tell her I was in a rush and that’s when she finally got my keys and gave it to the guys to bring my car around. This isn’t the first time I have a bad experience it’s every time and I’m not one to get upset but it’s too much.

The truck is nice but the sales man Joel was forcibly making me click in a email he sent and gives all kinds of unwanted data permissions. Wanting access to your car’s camera driving habits and so much more. Then proceeds to tell me I have to download the app. Which I now have trying to turn off all these other permissions. And still have no idea how. It’s only showing me what I declined not what they are taking

(Translated by Google) Terrible service. You take your truck in for one thing and they break something else. The woman named Cony provides terrible service and doesn't care about helping you. The manager is just as bad; he told me he wasn't going to waste his time on my truck and left me talking to myself. When I asked Cony for a number to file a complaint, she told me to Google it myself if I wanted to. I brought my truck in because the battery is dead, and even though it's still under warranty, she said ... Read More

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Google - Jul 9, 2026

(Translated by Google) Terrible service. You take your truck in for one thing and they break something else. The woman named Cony provides terrible service and doesn't care about helping you. The manager is just as bad; he told me he wasn't going to waste his time on my truck and left me talking to myself. When I asked Cony for a number to file a complaint, she told me to Google it myself if I wanted to. I brought my truck in because the battery is dead, and even though it's still under warranty, she said she wasn't going to replace it. She wants to charge me $600 for a diagnostic, and on top of that, they returned my truck in bad condition: no air conditioning, no sound system, and nothing on the dashboard works. They even left screws and metal parts in the seat that they forgot to put back. (Original) Muy mal servicio, llevas tu camioneta por una cosa y te descomponen otra, la mujer que se llama Cony da muy mal servicio y no le importa ayudarte, el gerente está igual me dijo que el no iba a Perder su tiempo en mi camioneta y se fue me dejó hablando sola y cuando le dije a Cony que me diera un número donde poner una queja me dijo que si lo quería hacer lo buscara yo misma en google. Traje mi camioneta porque la batería no sirve y a pesar de que aún tiene garantía me dijo que no me la iba a cambiar, me quiere cobrar $600 por un diagnóstico y de paso me entregaron mi camioneta en mal estado sin aire sin sonido y no le funciona nada en el tablero y de paso me dejaron tornillos y fierros en el asiento que se les olvidó poner

Everything went better than I expected I was in and out everything was great I would recommend everybody to him and try them out‼️

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My sell person Ron was every helpful and determined to get me into another vehicle knowing I had a previous bad experience with a 2026 Chevy trax and now I’m pleased with the new vehicle I got so far

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Service is very slow take my truck in at 7:00am and call them 38 hr after my truck have not been diagnostic wow that not good.to much money to Diagnostic 195.0 to that but call another chevrolet in pasadena do the Diagnostic for 95.0 we have some scammers out there.Trying to get more money out of people.

I bought my first car from here. I got the price changed it went for more than what it was. The man in the finance department was rude. This was awhile ago. The typical bad schemes from sellers that most people don't like.

Please remove the ability to make appointments. They are useless. We made an appointment for 8:40am, arrived at 8:38am when we checked in and the lady asked if we had an appointment it was 8:40am - 10:18am and our truck still hasn’t been touched. The walk-in in front of us was taken and still being worked on. We asked if it can be prioritized and nothing so we took our truck out and left. Unorganized, works whistling and moving slow, not the place to go for “quick” service. We bought our truck there but won’t be using their ... Read More

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Google - Jun 12, 2026

Please remove the ability to make appointments. They are useless. We made an appointment for 8:40am, arrived at 8:38am when we checked in and the lady asked if we had an appointment it was 8:40am - 10:18am and our truck still hasn’t been touched. The walk-in in front of us was taken and still being worked on. We asked if it can be prioritized and nothing so we took our truck out and left. Unorganized, works whistling and moving slow, not the place to go for “quick” service. We bought our truck there but won’t be using their service center.

Played bait & switch game with the ad car the corvette , they have it listed on line like it’s for sell , but then I drive 40 minutes to get there just to find out it’s a “ raffle car” and tried to flip me to one that was 10k higher that the girl Brittany said she was grabbing keys for but never came back with the keys

I would not recommend giving any stars to this experience. It was the most challenging experience I've had with a car dealer. I brought my 2024 C8 Corvette Convertible for service due to a leak from the drop top, and they were unable to repair it for more than 35 days. They consistently avoided contacting me regarding the status and provided inaccurate information. Initially, they tried to seal it with resin, then a sealant. Not acceptable! Suddenly, an engineer was required to come to fix the issue. I was informed today that only during normal rainfall conditions, my vehicle will not ... Read More

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Google - Jun 3, 2026

I would not recommend giving any stars to this experience. It was the most challenging experience I've had with a car dealer. I brought my 2024 C8 Corvette Convertible for service due to a leak from the drop top, and they were unable to repair it for more than 35 days. They consistently avoided contacting me regarding the status and provided inaccurate information. Initially, they tried to seal it with resin, then a sealant. Not acceptable! Suddenly, an engineer was required to come to fix the issue. I was informed today that only during normal rainfall conditions, my vehicle will not leak inside. However, if it is parked in an incline or receives water from the front window, it will leak. This is unacceptable, so you already know what's next! If you think I'm going to accept having a brand new 100k plus vehicle leaking you guys are sadly confused. I bought it BRAND NEW, was sold a lemon.

I figured I would take my car to Robbins Chevrolet since Fertitta Chevrolet seems to have fallen with their customer service. I reached out and was able to speak to Derek, set my appointment to have my car dropped off. Everything seemed to be good until it was time to pick up my car. I was told it should be ready by 5 pm, 4 days after my car was left to have a diagnostic check. It came back the condenser was the issue. I called 3 times to confirm my car was ready and I received no call back or update which ... Read More

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Google - May 27, 2026

I figured I would take my car to Robbins Chevrolet since Fertitta Chevrolet seems to have fallen with their customer service. I reached out and was able to speak to Derek, set my appointment to have my car dropped off. Everything seemed to be good until it was time to pick up my car. I was told it should be ready by 5 pm, 4 days after my car was left to have a diagnostic check. It came back the condenser was the issue. I called 3 times to confirm my car was ready and I received no call back or update which then prompted my husband and I to drive to the dealership before closing time to see if the car was ready. I was greeted by Melinda who assisted us since Derek had already left for the day. I was not happy with our experience with Derek and even after picking up our car I never received. I have begun to work with Melinda to see what next steps need to be taken since the car is still making a noise.

This dealer has no qualms with lying to you. The called me three times in one day saying a vehicle was there but when I went it has been sold days earlier. A week after that I am still getting calls, texts, and emails saying it is available for a test drive.

Bought an brand new 2026 truck few weeks later truck didn’t even wanna start and they refused to help me

I took my vehicle in to have one of the back charging ports replaced. I was told someone would call me when the part arrives in 5 to 7 days. 2 weeks later my husband called and was told the part was in. This is the second time this happened and i will definitely not be going back.

The service dept. Told me it is time to get a complete coolant flush as well as fuel cleaning treatment.... and I only have 28k total miles on it. Even the Maintenance schedule that comes with the truck says it's not needed until at least 150k miles depending on driving conditions. Not sure how they are justifying this unessesary service and cost.

$400 bill for a cable! Had a serious time sensitive issue with my transmission that didn’t get looked at until after 3 weeks of it being there. Connie knew I had no transportation in the meantime but I was ignored and definitely not offered a loaner. Connie then told me they couldn’t identity the problem but also refused to test drive it. The only thing I was ever told was that there was a faulty cable, but that was a totally separate issue from the transmission! Somehow, even after they didn’t do anything they were supposed to I have ... Read More

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Google - Mar 26, 2026

$400 bill for a cable! Had a serious time sensitive issue with my transmission that didn’t get looked at until after 3 weeks of it being there. Connie knew I had no transportation in the meantime but I was ignored and definitely not offered a loaner. Connie then told me they couldn’t identity the problem but also refused to test drive it. The only thing I was ever told was that there was a faulty cable, but that was a totally separate issue from the transmission! Somehow, even after they didn’t do anything they were supposed to I have a 400$ bill. I have been totally ignored and spoken to like I am stupid by Connie. Wouldn’t recommend!

In a recent oil change it was discovered there was a slow engine oil leak from the cooler. I took vehicle in for repairs to this issue because this has been a problem Robbins supposedly has repaired twice in the past couple of years. Supposedly repairs are good for 1 yr. so, currently this leak is still covered for repairs done in July 2025. I presented a vivid picture of the oil leak to advisor and of course this requires a diagnostic test $200. if not a covered part or relating to previous repair service. I arrived at 10:10 am asked if shuttle service ... Read More

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Google - Mar 25, 2026

In a recent oil change it was discovered there was a slow engine oil leak from the cooler. I took vehicle in for repairs to this issue because this has been a problem Robbins supposedly has repaired twice in the past couple of years. Supposedly repairs are good for 1 yr. so, currently this leak is still covered for repairs done in July 2025. I presented a vivid picture of the oil leak to advisor and of course this requires a diagnostic test $200. if not a covered part or relating to previous repair service. I arrived at 10:10 am asked if shuttle service was provided. Driver was unaware that I was actually standing behind her 6/7 minutes before I signed in because she was entering peoples' addresses on her phone and when she stepped away I then signed in. Evidently neither the shuttle driver or Melissa Ward manager do not read or write in cursive (my mistake I rarely print) so driver decided to skip over me and delay taking me home. At the 2 hour wait time I asked advisor what was the delay - no one knew. After a 3 hr. wait time when driver arrives she claims to have called my name (a bald face lie) I'm not deaf and furthermore she initially claimed she could not read the address. Well name and address are 2 separate things. It's bothersome how some people just outright lie and fabricate storytelling that is so convincing to others. She s/h owned her error and kept it moving. Anyway, she never shut up all the way home. She missed entrance to freeway and was not paying attention to her driving, she got upset I told her to stay in her lane that she had passengers. You could hear the tires rumbling over the lane caps or whatever they are called, she missed my exit, she made wide turns like an 18 wheeler, was going in circles unable to find my address she herself entered in her phone when I had spelled out street before we left, she wanted me to get off 3 long blocks from my residence across the park, I told her that was not my residence so I let her figure it out - I was not going to volunteer to assist her in any way. She was good at running her mouth in mumbling derogatory commentary. I am very clear with my communications and I don't hold back so, if she is used to dishing it out then be receptive to what comes your way. She was all discombobulated. Finally , the circus ride was over, a 10 minute drive had become 30 minutes when I arrived home it was 10 till 2:00. I do not believe my car was actually diagnosed so there s/b no fee for this billed to extended warranty. I got call @ 4:30 from Melissa Ward to go p/u my car it was not going to be serviced. I forewarned her this was a repair that warranted a fix and she nonchalantly informed me of closing time so, I went to p/u car and requested a copy of sign in sheet with only my name showing and that too became a questionable for what purpose. It was upsetting to me that the shuttle driver fabricated lies to begin with and then manipulated the circumstance she verbally initiated to defend herself. None the less, this will certainly be a bigger problem they will have to contend with and resolve. I rate the visit poorly. It fell below the standard of proper communication and certainly did not honor to comply with repair still under warranty - all because shuttle drivers feelings got hurt. I suggest that someone advise her to conduct herself professionally and hold her accountable for her sorry demeanor and learn to shut up or put up!!!!!!!!!!!!!!!!!! to repair car for a service still under warranty.

I don’t trust this dealership I was told I needed a new engine & transmission come to find out they lied to me about my transmission and engine glad I didn’t fall for da b.s.

The service experience was exceptional. Makaya demonstrated a high level of professionalism and went above and beyond to ensure a positive experience. She took the time to understand my specific needs in a vehicle and worked diligently to align options within my financial parameters.

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I have a 2025 Chevy Traverse. I was having my very first oil change on a Saturday. I was there for 6 hours. for an oil change. Something about the drain plug was leaking. So, at closing time, I was told they couldn't get the drain plug. Robbing Chevrolet. will order the part . And call me back when the parts get there. Now I am at my 2nd oil change . I am playing phone tag with the service Dep. No one will answer me if the Drain plug is there, so they can change the plug. If it's that much ... Read More

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Google - Mar 10, 2026

I have a 2025 Chevy Traverse. I was having my very first oil change on a Saturday. I was there for 6 hours. for an oil change. Something about the drain plug was leaking. So, at closing time, I was told they couldn't get the drain plug. Robbing Chevrolet. will order the part . And call me back when the parts get there. Now I am at my 2nd oil change . I am playing phone tag with the service Dep. No one will answer me if the Drain plug is there, so they can change the plug. If it's that much of a problem . Just give me the Drain plug, and I will replace it. if your giving me a hard time about a drain plug. I sure hope nothing major happens to my truck . And yes , I did leave a message with the Service department manager.

The staff at the front, in the quick service area, provide poor service.

UNETHICAL, ZERO HELP! TWO lemons in a row. 2025 broke down at 10,000 miles. Traded it in for a 2026 and give them $5,000 more bucks. It broke down 4 times in 2 months, 3 of which in a week and a half! Final straw was going 40 miles an hour down the road and it just shut off. Could have been killed! Sold it back to the dealership the next day at a massive loss after they told me they didn't know what was wrong but were going to bring in a "field technician engineer". This tells you all you need to know about ... Read More

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DealerRater - Mar 9, 2026

UNETHICAL, ZERO HELP! TWO lemons in a row. 2025 broke down at 10,000 miles. Traded it in for a 2026 and give them $5,000 more bucks. It broke down 4 times in 2 months, 3 of which in a week and a half! Final straw was going 40 miles an hour down the road and it just shut off. Could have been killed! Sold it back to the dealership the next day at a massive loss after they told me they didn't know what was wrong but were going to bring in a "field technician engineer". This tells you all you need to know about this dealership - my lemon that they couldn't figure out what was wrong is back on the market less than 48 hours later. Already had to replace multiple parts of the engine. I feel so sorry for the family or person that gets scammed into buying this lemon that the dealership knows about! Here is the VIN - 2GCPAEED5T1128134 DO NOT BUY! STAY AWAY!!!!

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I own a never driven 2024 Z06 convertible corvette. The convertible top is stuck open. So it can’t be driven to a Chevy dealer. Of course if you put it on a wrecker the wind will break the top. Car is under warranty! Warranty covers roadside! But do you think Derrick would find a way to get it to the dealer. Of course not. He said is you get it to us we can fix it. And so could any other Chevy dealer. The problem is getting it moved. Derrick suggested I get a mobile mechanic to fix it. Of ... Read More

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Google - Mar 3, 2026

I own a never driven 2024 Z06 convertible corvette. The convertible top is stuck open. So it can’t be driven to a Chevy dealer. Of course if you put it on a wrecker the wind will break the top. Car is under warranty! Warranty covers roadside! But do you think Derrick would find a way to get it to the dealer. Of course not. He said is you get it to us we can fix it. And so could any other Chevy dealer. The problem is getting it moved. Derrick suggested I get a mobile mechanic to fix it. Of course mobile mechanics aren’t covered under warranty. Robbin’s was zero help I wouldn’t buy an oil filter from them! Terrible service is a reflection of culture. And that family business doesn’t care about customers.

Alex was very helpful and patient. He understood our problem and documented it in detail so service could check it out. I do have to say each employee we worked with, including the Service Manager was very pleasant and easy to work with.

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I will like to start off by saying this review is only for the service department. We brought our car in for a simple oil change, and Andrew came back telling us the oil pan was leaking and needed to be replaced. This immediately raised concerns because the oil pan had already been replaced in April 2024 by Robbin Chevrolet (which was a whole separate issue in itself). When we mentioned that, Andrew said they had “no record” of replacing it which made absolutely no sense. Thankfully, after previous bad experiences, we’ve learned to keep all our receipts. Once we ... Read More

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Google - Feb 17, 2026

I will like to start off by saying this review is only for the service department. We brought our car in for a simple oil change, and Andrew came back telling us the oil pan was leaking and needed to be replaced. This immediately raised concerns because the oil pan had already been replaced in April 2024 by Robbin Chevrolet (which was a whole separate issue in itself). When we mentioned that, Andrew said they had “no record” of replacing it which made absolutely no sense. Thankfully, after previous bad experiences, we’ve learned to keep all our receipts. Once we provided proof that it had been replaced, the story suddenly changed to “Oh, we need to run a diagnostic test to confirm whether it’s actually leaking from the pan.” Wait, what? You just told us it needed to be replaced, and now you’re saying you’re not even sure where the leak is coming from? Then they wanted to charge us a diagnostic fee, but conveniently “couldn’t do it that day.” However, they were ready to replace the oil pan without hesitation. The inconsistency is concerning. DO NOT blindly trust what you’re told. This feels like a tactic to push unnecessary repairs/cost. DO NOT blindly trust what you’re told. This is a tactic they use to get away and screw you over. If you have work done on your vehicle here, KEEP ALL OF YOUR RECEIPTS and documentation. It’s especially disappointing because we’ve always liked Chevy. Experiences like this from the service department create such a bad representation of the brand that it makes us question ever purchasing one again. Once our Blazer gives out, we will be shopping elsewhere. Go look on YELP for additional reviews.

We brought our car in for a simple oil change, and Andrew came back telling us the oil pan was leaking and needed to be replaced. This immediately raised concerns because the oil pan had already been replaced in April 2024 by Robbin Chevrolet (which was a whole separate issue in itself). When we mentioned that, Andrew said they had "no record" of replacing it which made absolutely no sense. Thankfully, after previous bad experiences, we've learned to keep all our receipts. Once we provided proof that it had been replaced, the story suddenly changed to "Oh, ... Read More

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Yelp - Feb 17, 2026

We brought our car in for a simple oil change, and Andrew came back telling us the oil pan was leaking and needed to be replaced. This immediately raised concerns because the oil pan had already been replaced in April 2024 by Robbin Chevrolet (which was a whole separate issue in itself). When we mentioned that, Andrew said they had "no record" of replacing it which made absolutely no sense. Thankfully, after previous bad experiences, we've learned to keep all our receipts. Once we provided proof that it had been replaced, the story suddenly changed to "Oh, we need to run a diagnostic test to confirm whether it's actually leaking from the pan." Wait, what? You just told us it needed to be replaced, and now you're saying you're not even sure where the leak is coming from? Then they wanted to charge us a diagnostic fee, but conveniently "couldn't do it that day." However, they were ready to replace the oil pan without hesitation. The inconsistency is concerning. DO NOT blindly trust what you're told. This feels like a tactic to push unnecessary repairs/cost. DO NOT blindly trust what you're told. This is a tactic they use to get away and screw you over. If you have work done on your vehicle here, KEEP ALL OF YOUR RECEIPTS and documentation. It's especially disappointing because we've always liked Chevy. Experiences like this from the service department create such a bad representation of the brand that it makes us question ever purchasing one again. Once our Blazer, Trax and Colorado gives out, we will be shopping elsewhere.

Went in to test drive a car, and the pushy sales manager or whatever comes over after, telling me the exact car I want will be there Monday, but they can't hold it blah blah blah. Not sure if he was wanting me to put money down or sign some agreement, but I did not do either. Fast forward to Monday and no car, now its Friday and the sales lady I was working with isn't returning my emails. I ended up searching the VIN of the car he told me they were getting and it's at ... Read More

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Google - Feb 13, 2026

Went in to test drive a car, and the pushy sales manager or whatever comes over after, telling me the exact car I want will be there Monday, but they can't hold it blah blah blah. Not sure if he was wanting me to put money down or sign some agreement, but I did not do either. Fast forward to Monday and no car, now its Friday and the sales lady I was working with isn't returning my emails. I ended up searching the VIN of the car he told me they were getting and it's at another dealership and its been there well before last Monday. Leaves me wondering what the plan was telling me they were getting a car they were never getting. Pretty disappointed I purchased two cars from Robbins before, one new and one used, and was pretty satisfied with those experiences, but not this time.

Lack of communication and taking way too long to repair items! Will be the last time I’ll take my vehicle here! Lost me as a customer today

Very poor mechanical judgement. The tech nor the service advisor were very unprofessional and on the defensive side. The diagnostic was 100 percent inaccurate and impossible. All the service advisors made sure he took more than 2 hours so I would have to pay the fee which I didnt pay and would never ever go back to your dealer. I’ll make sure my friends nor family go to the dealer.

Alex Fierro was my service manager and he explained the process to me in the beginning. He also kept me informed every step of the way. He also helped when I went to pay with my GM rewards. Alex is the best!🎉🎉

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Had an 8:40 appointment on a Saturday for my 2018 Traverse. Arrived on time, got my stuff out of my vehicle. The reps were friendly enough, but my question I had did not get answered. Instead of telling me what my Stabilitrak was giving me an error at every stoplight, they only ran the diagnostic for the check engine light (which was on due to a different dealership installing after-market catalytic converter. Robbins wanted me to spend $2,200 on a new one, which it didn’t actually need. Still have no idea why the error pops up. $199 diagnostic that took them until 10:25am ... Read More

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Google - Jan 27, 2026

Had an 8:40 appointment on a Saturday for my 2018 Traverse. Arrived on time, got my stuff out of my vehicle. The reps were friendly enough, but my question I had did not get answered. Instead of telling me what my Stabilitrak was giving me an error at every stoplight, they only ran the diagnostic for the check engine light (which was on due to a different dealership installing after-market catalytic converter. Robbins wanted me to spend $2,200 on a new one, which it didn’t actually need. Still have no idea why the error pops up. $199 diagnostic that took them until 10:25am to do, and then another hour and a half to quote me on parts (which I didn’t need). Very disappointed to spend the whole morning just to spend $199 on the diagnostic. Overall they wanted $4K for the suggested repairs (again, not one related to the Stabilitrak). Probably never buying a Chevy again, but certainly not coming back here.

Customer service is excellent here. I come here for routine maintenance and recently a warranty need. Jimmie Tillman was my customer service rep and he is on top of it all. Great communication!

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Robbin’s Chevrolet has been excellent! This is my second purchase from then in the past 15 months and I have had nothing but honesty and professionalism from them!!!

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