Before
WHY BRING YOUR VEHICLE TO US?
Our body shop technicians are trained by GM to know every inch of your GM vehicle. We understand your vehicle and all its technical systems. We’re proud to offer genuine GM parts. We can also help guide you through the process of working with the insurance companies. We can help answer all your questions and assist you with arranging a rental car. Remember, it is your choice where you have your vehicle repaired. Robbins works with all insurance companies, and returning your car to pre-accident condition is our ultimate concern. If you would like more information for a repair estimate, please contact one of our body shop estimators at (832) 412-4772.
After
WHAT SHOULD I EXPECT?
If you bring your car to Robbins Chevrolet collision center, you can expect to get the best, fastest and friendliest service. Our certified technicians work hard to ensure your vehicle is restored exactly to its pre-accident condition, right down to color matching the original exterior paint color of your vehicle. We can assist with everything from arranging a rental car to dealing with your insurance company. Robbins Chevrolet is considered a pro shop for most all insurance companies.
Q:
MY VEHICLE WAS DAMAGED. WHAT SHOULD I DO NEXT?
A:
You should call our body shop so that we can guide you through the process of working with the insurance companies. We can help answer all your questions and assist you with arranging a rental car. Remember, it is your choice where you have your vehicle repaired. Robbins works with all insurance companies, and returning your car to pre-accident condition is our ultimate concern. If you would like more information for a repair estimate, please contact one of our body shop estimators at {{diOption.phone_service}}.
Q:
WHAT IS A PROSHOP?
A:
A ProShop is a preferred & or recommended place by your insurance company to have an estimate done of your vehicle’s damage/s. As well as get your vehicle repaired. Robbins Collision is a ProShop for most all Insurance companies.
Q:
WHAT ARE YOUR HOURS OF OPERATION FOR THE COLLISION CENTER?
A:
We are open 7:00am - 6:00pm, Monday – Friday and 8:00am-1:00pm Saturday.
Q:
CAN THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
A:
Absolutely, we can order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. If your vehicle is found unsafe to drive, then we will help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
Q:
DO YOU FIX OTHER VEHICLES BESIDES ROBBINS BRANDS?
A:
We do fix other vehicles besides Robbins brands. We frequently have customers with other lines of vehicles that Robbins does not sell who choose to have their vehicle repaired here because of the quality of service.
Q:
WHAT KIND OF PARTS WILL YOU USE TO REPAIR MY VEHICLE?
A:
We recommend using OEM (Original Equipment Manufacturer) parts to maintain the overall quality of your vehicle. However, most insurance companies require the use of aftermarket or used parts to decrease claim expense. Aftermarket parts do not meet the specifications of the original manufacturers and we do not endorse their use. However, upon customer acceptance, we will locate and use these parts, if available. Used parts are original equipment factory parts that have been refurbished. Use of these parts does not compromise the repair of the vehicle, but we cannot determine where the part has been or the condition of the material composing the parts.
Q:
WILL THE PAINT MATCH THE ORIGINAL COLOR?
A:
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Q:
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
A:
Yes, just let your adviser know what other work you would like done so that he or she can make the necessary arrangements.
Q:
HOW LONG WILL IT TAKE TO GET MY VEHICLE FIXED?
A:
It is difficult to pinpoint a specific date and time for repairs to be completed. Each repair is different, and there are many variables that can affect how quickly a repair is completed. We will always do our best to keep you informed on the status of your vehicle. As the repair progresses, we can give you a better idea of the estimated date of completion.
Q:
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
A:
Yes, we guarantee all repairs with a Lifetime Warranty.
Q:
CAN I WASH MY CAR?
A:
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade. DON'T: Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T: Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.